Reach out to us
The Wintino support team is here to help with any questions, account-related issues, technical concerns, or general feedback. Reach out for help with deposits, withdrawals, verification or game access via live chat, email or phone. Our staff can guide you through KYC steps, bonus queries and troubleshooting so you can get back to playing quickly and securely. Use account messages in your profile for a clear paper trail.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email replies within 1 hour) |
| General enquiries | [email protected] (billing, verification, general account queries; replies same business day) |
| Affiliate enquiries | [email protected] (partner sign-ups, promo materials, monthly reports) |
| Phone | +1 416 538 7421 (phone support and SMS alerts) |
| Working hours | Mon-Fri, 08:00-22:00 ET; live chat 24/7; email replies Mon-Fri |
Contact by email
Email is our preferred contact method for detailed enquiries, account issues, or when you need to send documents. Please include a clear subject line, your account username and up-to-date contact details so we can handle your request without delay. We aim to reply within one business day; incomplete information may extend response times.
Send us a message
Response Time
For support requests, most inquiries are answered within one business day. Simple issues are often resolved via live chat or email the same day, while more complex cases such as security checks or document verification may take longer depending on their nature. We’ll keep you informed of progress and expected next steps until the issue is resolved.
Feedback
We want to hear from you. If you have feedback, suggestions, or ideas to improve the site, please send them through live chat or email [email protected]. We review every message carefully and use your input to make the site easier to use, faster, and fairer for Canadian players. Thanks for helping us improve your experience.